Tobing, R. Y. L., Gani, A., & Sembiring, D. A. (2022). Literature Review : The Effect of Service Quality on Patient Satisfaction During the Covid-19 Pandemic Based on SRVQUAL Scale. Jurnal Ilmiah Kesehatan (JIKA), 4(3), 352–363. https://doi.org/10.36590/jika.v4i3.393